About this event

  • Date and time Wed 6 Jul 2022 from 12:00pm to 1:00pm
  • Location Online
  • Organised by Medicine and Society

Volunteers have always played an important part in the NHS but the experience of the pandemic has seen a significant recalibration on the way that volunteers are being deployed alongside clinicians. Volunteers are now being used to relieve pressure on services, enabling clinicians to focus on clinical priorities and provide care over and above that which can be provided by clinical staff. This webinar series will map the changing face of volunteering in the NHS.

The aim of the programme is to improve knowledge and understanding about ways in which volunteers can support clinicians in meeting the challenges the NHS faces as it emerges from the Covid-19 pandemic.


Volunteering in Emergency Care

Volunteers have traditionally supported ambulance services as community first responders but the pandemic has opened up a period of trial and experimentation of a scale recently unseen in emergency care. Ambulance Trusts are piloting the use of trained volunteers to support emergency calls assessed as having low clinical needs, such as falls which are not suspected to have resulted in serious injury. St John Ambulance teams are being used during the night to treat minor injuries where they occur, rather than through a visit to Emergency Care. Volunteers are being deployed in Emergency Care departments to support patients and staff waiting to be admitted into hospitals. This first webinar will examine the scope and ambition of recent trials and identify the most promising developments for volunteering in emergency care.


Benefits of attending:

  • Hear examples of how volunteering has developed within clinical areas of the NHS since the pandemic
  • See a demonstration of how clinicians can work with volunteers to improve quality, productivity and staff experience
  • Learn about the benefits of volunteering in terms of experience and outcomes
  • Explore the potential of volunteering as part of the wider future NHS workforce


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Key speakers

Maxine Powers

Director of Quality, Innovation and Improvement, North West Ambulance Service

Martin Houghton-Brown

Martin Houghton-Brown, Chief Executive Officer, St John Ambulance


View the programme


Mr Jonathan McKee, President, Medicine and Society Section, Royal Society of Medicine and Co-Chair, London Strategic Information Governance Networks’ Forum


Emma Easton, Deputy Director Voluntary Partnerships, NHS England

Volunteering in urgent and emergency care

Maxine Powers, Director of Quality, Innovation and Improvement, North West Ambulance Service and Martin Houghton-Brown, Chief Executive Officer, St John Ambulance

Questions, answers and discussion
Closing remarks

Emma Easton

Close of meeting



Registration for this webinar will close 1 hour prior to the start time. You will receive the webinar link 1 hour before the meeting. Late registrations will not be accepted.

Webinar recordings will be available for registered delegates up to 60 days after the live webinar, via Zoom. The link will be sent 24 hours after the webinar takes place.

This webinar will be recorded and stored by the Royal Society of Medicine and may be distributed in future on various internet channels.