Our document delivery service is an easy and convenient way to gain access to chapters from books, journals and articles held in the Library collection. 

Document being signed for

Flexible service to suit you

This flexible service allows you to request copies of items to be delivered to you by email or post, or to be collected, at a timescale that suits your needs.

If we do not hold the item you’re looking for in our collection, our Library team will source it from the British Library, National Library of Medicine or other UK libraries. This inter-library loan service is an exclusive benefit for RSM members only.

The Library also supplies our own material to other libraries and institutions as part of the inter-library loan service.

Delivery timescales

You can choose how quickly you require the information. Options are:

24 hour service

Requests need to be received by 1pm. Documents will be despatched the same day if the request is received before the cut off time.

2 day service

Requests received by 1pm will be processed with a maximum of 2 working days turnaround time from receipt to dispatch.

These delivery timescales only apply between Monday – Friday. If requests are received on the weekend, the delivery period or turnaround time will start on the first business day after receipt.

Articles supplied from other libraries (Inter-Library Loans service)

For items not held by the RSM, we will provide these from other libraries. The delivery timescales for these are:

  • Standard Service – 3-10 working days to dispatch
  • Urgent 24 - up to 24 hours to dispatch
  • Urgent 2 - up to 2 hours to dispatch
Library - Pricelist


There is a charge to use the service, dependent on your membership subscription and location.

Prices start from £7 per item from the RSM collection and from £15 per item for items not held at the RSM (24 hour and 2-hour turnaround rates are also available). All our prices include VAT and are effective from 1 October 2021.

The cost does not include the Copyright Licensing Agency fee, admin fee or any additional charges that may be incurred depending on your request.

Library services price list

Make a document delivery request

To make a request please complete our online form.  Once submitted, our library staff will process the request and contact you if additional information is needed, and to inform you of the cost.

Alternatively, you can contact the Library team by emailing docdeliv@rsm.ac.uk or call 020 7290 2940.

This request form is for individual requesters only. For any Corporate/Institutional requests, please contact us at docdeliv@rsm.ac.uk or at inter.libraryloans@rsm.ac.uk (for Direct Supply requests).

Complete the document delivery request form