Do I need to wait for my membership to be processed before I can start using my benefits?
If you purchased your membership online, you should receive immediate online access to the library resources and member benefits. If you have sent in a paper application, then you will need to wait till your application has been processed and you receive your membership pack before you can start using the benefits.
How long does it take for my membership to be set up?
Once your application has been received, it will be processed within 48 hours and your membership pack with your card will be sent within two weeks. If the membership team have any queries about your application, they will be in touch to clarify details before your membership is approved.
If you are planning on visiting the RSM before your membership pack has arrived, contact the Customer Services team and they can complete your application process and arrange for your membership card to be waiting for you at reception at the time of your visit.
I purchased a membership subscription online but the RSM has changed my subscription grade. Why?
The RSM has strict application criteria for our Fellow, Associate and Student memberships. These criteria are outlined in the ‘Do I qualify?’ section on the membership page. However we recognise that you may not always know which grade to select when purchasing your membership online and that mistakes may be made.
When we process your application, the membership team have the right to change your subscription grade to match your CV and profession. This may include contacting you to pay the outstanding amount if your original payment does not match your new subscription fee.
How can I add JRSM or the Retired Fellows Society optional extras to my membership?
These extras are currently not available to buy online but our membership team can add them to your subscription. Please call us on 020 7290 2991 or email email@example.com.
Can I apply for a joint membership?
The RSM offers a joint membership where you can add a family member to your subscription. To arrange this, please contact the Customer Services team on 020 7290 2991 or email firstname.lastname@example.org.
Renewing and cancelling
How do I renew my membership?
You will receive a renewal notice six weeks before your renewal date. After this date, you can sign in to your online account and renew online or you can contact the Customer Services team on 020 7290 2991. The lines are open Monday – Friday, 9.30am - 5.30pm; or email email@example.com.
How do I cancel my membership?
To cancel your membership, you will need to contact the Customer Services team. The lines are open Monday – Friday, 9.30am - 5.30pm; or email firstname.lastname@example.org.
On my online account, it says my subscription is set to automatically renew. How can I change this?
If you paid by Direct Debit or saved your card details at the time of purchase, your membership subscription is set to auto-renew at the time of renewal.
If you would like to change this, you can contact the Customer Services team on 020 7290 2991. The lines are open Monday – Friday, 9.30am - 5.30pm; or email email@example.com.
How can I make changes to my membership, such as changing my payment method or grade?
Please contact the Customer Services team on 0207 290 2991 or email firstname.lastname@example.org.
How do I get a replacement membership card?
If your RSM membership card is lost, stolen or damaged, you can contact the Customer Services team to request a replacement card by completing our online form, calling 0207 290 2991 or emailing email@example.com.
The replacement card can be posted out to you or you can arrange to collect the card when you next visit the RSM.
Can I claim tax relief on my RSM membership?
If you are a UK taxpayer you may be eligible to claim between 20-40% of your membership subscription from HMRC. You may also be able to backdate your claim for previous subscriptions.
You will need your membership receipt to make the claim with HMRC; this should be attached to your order confirmation email. However if you would like a new receipt please contact us and we can arrange for this to be sent to you.
Further information on making a claim is available on the HM Revenue and Customs website.
I am moving or returning from overseas, how will this affect my membership?
We can adjust your membership accordingly to reflect your circumstances, which could mean a reduction in membership fees. Please contact us to discuss further by calling 020 7290 2991 or emailing firstname.lastname@example.org.
I think I have received a scam email from the RSM. How do I check?
We have been made aware of some fraudulent emails being sent to healthcare professionals, claiming to come from the RSM. Read more about the types of emails being sent here.
If you are sent one of these emails, or are unsure, we would suggest that you do not reply to them or open any attachments.
To check the validity of any communications you receive from the RSM, please contact us at email@example.com.