COVID-19 opportunities for innovative approaches to delivery of effective and successful care in dental, ENT and oral maxillofacial surgery

Ulpee is a consultant in Restorative and has held a number of leadership positions both within and outside of the hospital. As Chair of RD-UK she championed the role and importance of Restorative Dentistry and has also held other leadership positions as Regional Advisor for the college. She is also currently Chair of the Advisory Board in Implant Dentistry, RCS ED and also deputy chair for the National Board of Human Factors in Dentistry. These roles and her passion for high quality patient care gives her the insight of what transformational change is all about and the challenges associated with this. As a wet fingered clinician, she has led across different sectors including clinical services and education- all with successful outcomes. She has transformed under-performing services and activities to ones delivering high quality outputs. During 2007-2014, as Divisional Clinical Director of the Eastman, she took the hospital from a position of financial weakness to one of strength within one year of taking the role. She is passionate about what she does and believes strongly in patient safety and team safety. Her drive and enthusiasm for dealing with the unexpected has placed her in a good position to engage teams in transformational change of service delivery. This applies during COVID-19 at the Eastman where she implemented a move away from the more traditional approaches to newer ways of seeing patients.

Joe is a Consultant Otologist, Auditory Implant & ENT Surgeon, specialising in ear and hearing problems for adults and children. He graduated from Bristol University in 2008. After higher surgical ENT training in London he undertook the Otology & Auditory Implant fellowship at Cambridge University Hospitals, gaining further experience in advanced and complex ear and hearing surgery.

On completion of fellowship training, Joe was appointed as a consultant back at the Royal National Throat Nose & Ear Hospital and University College London Hospitals. In addition to his clinical work, Joe makes an active contribution to ENT in the UK. He is an Honorary Clinical Associate Professor at the UCL Ear Institute and leads an otology strategy group that drives excellence within research, education and service development in ear and hearing surgery at the Royal National ENT Hospital. He is also a core member of the Microtia & Craniofacial multidisciplinary team based at the Royal Free Hospital, London.

Joe regularly undertakes surgeries including tympanoplasty for ear drum retractions & perforations, ossiculoplasty using microscopic techniques and prostheses, stapedectomy for otosclerosis, and tympanomastoid surgery for cholesteatoma. He is unusual in routinely offering middle ear surgeries under local anaesthetic which allows a quicker recovery and the ability to monitor hearing during surgery. As a hearing implant surgeon he performs Cochlear implantation, Bone Conduction implantation and Active Middle ear implantation.

He has a long-held interest in teaching and training regionally & nationally. He is the author of the popular trainee textbooks 'ENT OSCEs' and 'Advanced ENT Training', both published by CRC press. He has also held a number of national positions, including as council member for the British Society of Otology and the Royal Society of Medicine Otology Section.

Andrew is a Consultant Oral and Maxillofacial Surgeon and Clinical Lead at Brighton and Sussex University Hospitals NHS Trust. He trained in Dentistry at Guy’s and St. Thomas’, in Medicine at Barts and the London and undertook his Higher Surgical Training in Liverpool. Andrew has a special interest in medical education and surgical training. He is the Honorary Secretary of the OMFS Section of the Royal Society of Medicine and is Vice President of Barts and the London Alumni Association. He has extensive management and leadership experience and is a Fellow of the Chartered Management Institute.