About this event

  • Date and time Wed 28 Oct 2020 from 2:00pm to 3:30pm
  • Location Online
  • Organised by Medicine and Society

Healthcare provision and practice have changed significantly as a result of the NHS response to COVID-19, some for better and some for worse. Join us as we reflect on recent changes and look at how they have impacted different groups, from healthcare professionals across disciplines to patients and carers.

While the pandemic has prompted an accelerated transformation that would usually take years to implement in some areas. General Practice has adopted digital technology on a massive scale, outpatient services have been transformed, volunteers have been deployed in new ways and boundaries based on payment systems have been overcome. In other areas, however, we are desperately waiting until normality can resume.

As the NHS continues to battle the virus, this webinar brings together clinicians and patients, to take a closer look at the changes that have been employed, and debate how to identify and retain the most beneficial of these changes so far.

Join in the conversation online using #RSMLive 
Follow us on Twitter: @RoySocMed 

Key speakers

Professor Chris Moran

Professor Chris Moran

Deputy National Strategic Incident Director, NHS England

Speaker's biography

Professor Chris Moran is Deputy National Strategic Incident Director to NHS-England for the COVID-19 incident. He is National Clinical Director for Trauma and Professor of Orthopaedic Trauma Surgery at Nottingham University Hospital.


He is a practising trauma surgeon and, until the pandemic, continued to lead the Trauma Team in the Resus room.


He is an international adviser on trauma to several Governments. His research portfolio includes 175 published scientific papers and abstracts with over 8,500 citations, mainly in the field of trauma. He continues active research in this field.


Professor Moran is Honorary Colonel to 144 Medical Parachute Squadron, 16 Regiment and also Civilian Adviser on Orthopaedic Surgery to the Royal Air Force. He enjoys running, but the pandemic has stopped him running to work!

Dr Bola Owolabi

Dr Bola Owolabi

National Specialty Advisor, NHS England and NHS Improvement

Speaker's biography

Dr Bola Owolabi MB BS DFFP MRCGP MSc is National Specialty Advisor for Older People and Integrated Person-Centred Care at NHS England and NHS Improvement.


She works as a General Practitioner at National Specialty Advisor for Older People and Integrated Person-Centred Care, NHS England and NHS Improvement,  and she is Deputy Medical Director at Derbyshire Community Health Services (DCHS), a Community Health Provider for circa 1 million people across Derby & Derbyshire.


Bola has a particular interest in the Care of Older people, Quality Improvement and Integrated Care Models.
She is an alumnus of Ashridge Executive Education/Hult International Business School.


Bola is a Generation Q Fellow of the Health Foundation, an independent charity committed to bringing about better health and health care for people in the UK.

Dr Charlotte Augst

Dr Charlotte Augst

Chief Executive, National Voices

Speaker's biography

Charlotte is the Chief Executive of National Voices. Prior to joining National Voices in March 2019, Charlotte led the work of the Richmond Group for five years. She came to London in 1997, after completing a law degree in Germany, to pursue postgraduate studies at the University of London.


She holds a PhD in law and medical ethics. Charlotte has held a range of senior positions in health and research policy; in Parliament, for national regulators, and in the voluntary sector.

Cristina Serrao

Cristina Serrao

Patient Director Camden MSK and Lived Experience Ambassador for Experience of Care, NHS England and Improvement

Speaker's biography

Cristina joined the NHS in 2018 as London’s first MSK Patient Director but has over 20 years of experience working within the local Govt and has corporate experience as an IT consultant. She champions both the promotion of patient leadership and the active involvement of lived experience in all aspects of the planning, design and delivery of care through coproduced clinical pathways. She has health and care experience at a local, regional and national level.


Currently, she is the Lived Experience Ambassador for Experience of Care, NHS England and Improvement. Cristina always radiates enthusiasm for her patient and community work, her patient involvement is extensive and she is involved with various patient and public groups with a strong passion for justice and health inequalities to be faced head-on.  On a personal level, she has experience of self-management of both physical and mental health as a result of her own chronic health conditions. Cristina is always willing to answer questions regarding her physical & mental health, as well as her disabilities.

Robina Shah

Dr Robina Shah

Chartered Consultant Psychologist, Senior Lecturer and Director, Doubleday Centre for Patient Experience, Division of Medical Education, University of Manchester

Speaker's biography

Dr Robina Shah is a Chartered Consultant Psychologist, Senior Lecturer and Director of the Doubleday Centre for Patient Experience in the Division of Medical Education, University of Manchester.

She is an Honorary Fellow of the Royal College of General Practitioners and President of the Medicine and Society Council at the Royal Society of Medicine. Robina is an established author with a specialist interest in medical education, psychosocial medicine, Equality Diversity and Inclusion, person-centred care and supporting children with a learning disability. She is also passionate about promoting young people and involving them in decisions about their education, health and mental well-being. Robina has an extensive public service record spanning over 25 years. She was appointed to her first NHS Non-Executive Director role in 1993 and was appointed Chair of Stockport NHS Acute Trust in 2007. Robina led the Trust to be one of the first of only ten NHS Trusts to be awarded Foundation Trust Status in 2004. When she completed her tenure, Robina was the youngest and longest-serving Chair of an NHS Trust in England.


Robina is a thought leader and has held numerous national and international leadership roles: The NHS Leadership Council, NHS Equality Diversity Council, Chair NHS Confederation BME Leadership Forum, Board Member NHS Breaking Through Strategic Advisory Group, Founder Board Talk, HSJ; Chair RCGP UK Patients and Carers Partnership Group, Expert Member of the Prime Ministers NHS Future Forum, Specialist Board Advisor, National Patient Safety Agency; Chair, Health Promoting Hospitals International Conference Committee, World Health Organization. Professional Regulatory roles with General Medical Council, Health Education England. Current roles include: Member, NHS General Assembly, NHSE Equality Diversity and Inclusion People Plan sub-committee, NHS Confederation Taskforce on NED Board Appointments. Robina is also an Independent Member of the Cross Government Advisory Group on Hate Crime and Co-opted Board Member, College of Policing.

Robina is passionate about football and is a Non- Executive Director of Manchester Football Association; Non-Executive Director. FA Women’s Football Board and Disability Football Committee.

Robina was appointed personally by Her Majesty the Queen; High Sheriff for the County of Greater Manchester (April 2018-April 2019). Since 2004 she has also been a Deputy Lieutenant for Greater Manchester. Recent appointments include Chief Ambassador for Greater Manchester Mayor Meet You Future and Bridge GM and UK Health Service Director and Vice Chair National Emergency Services Memorial Trust. In September 2018 Robina was honoured to be one of only 25 women in England and Wales nominated by the public for a living statute that acknowledged her personal and professional achievements.


View the programme

Welcome and introduction

Dr Robina Shah, President, RSM Medicine and Society Section

Beneficial changes in trauma and orthopaedics

Professor Chris Moran, MD, FRCS, Deputy National Strategic Incident Director, NHS England

The role of general practice in the Covid-19 pandemic response

Dr Bola Owolabi, GP, Health Foundation Fellow #GenQ, Deputy Medical Director DCHS


Engaging with people who need health and care about service changes during the pandemic

Dr Charlotte Augst, Chief Executive, National Voices

How lived experience has taught us all lessons through the pandemic

Ms Cristina Serrao, Patient Director Camden MSK, and Lived Experience Ambassador, NHS England and NHS Improvement 

Panel discussion
Closing remarks and close of meeting

Dr Robina Shah



Disclaimer: All views expressed in this webinar are of the speakers themselves and not of the RSM nor the speaker's organisations. 

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