About this event

  • Date and time Thu 10 Sep 2020 from 6:00pm to 7:00pm
  • Location Online
  • Organised by Digital Health

This episode will explore how communication between clinicians and patients can be supported by digital technologies. 

We will be joined by Juliet Bauer, UK Managing Director and Dr Harriet Bradley, Medical Director at KRY/LIVI. LIVI is an app that enables GP video consultations to offer medical advice, prescriptions and referrals.

Also joining this episode will be Caroline Palmer, Digital Development Clinical Lead at ChatHealth, a confidential text messaging service for young people. The service allows patients to easily and anonymously get in touch with a healthcare professional for advice and support.

A CPD certificate with 1 CPD credits will be issued to those joining the webinar live as well as those who watch the recording afterwards. Certificates will be issued 7 days after the webinar to those who watch it live and after 30 days for those that watch the recording.

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This meeting is a part of the Digital Health Section webinar series, Releasing time to care, digitally, that will be broadcast weekly on Thursday evenings at 6:00pm. If you would like to find out more about the series, please visit the Digital Health Section homepage.

Key speakers

Juliet Bauer

Juliet Bauer

UK Managing Director, KRY/LIVI

Speaker's biography

Juliet Bauer joined LIVI from NHS England, where she was the organisation’s first Chief Digital Officer.


Juliet is a Patient Governor for Chelsea and Westminster Hospital NHS Foundation Trust.


Bauer has led the delivery of technology programmes across
many sectors, including leading the Times Newspapers digital transformation.


She holds a Masters’ in Business Administration from Columbia Business School.

Caroline Palmer

Caroline Palmer

Digital Development Clinical Lead, ChatHealth

Speaker's biography

Caroline qualified as a Childrens Nurse in 2007 from Sheffield Hallam University, initially she worked within the acute care setting up until 2011, she then began work in community services working across both School Nursing and Childrens Community Nursing.


Caroline began working on the ChatHealth Messaging project in 2012, she initially launched it across the School Nursing service in Leicestershire but before long was supporting other NHS organisations to adopt ChatHealth.  Caroline is now the Clinical Lead for Digital Development, her passion is leading her team and healthcare staff across the country to spread innovation at scale.


In 2014 Caroline was awarded the title of Queens Nurse for her work in innovation within the NHS.


View the programme here

Welcome and introduction

Telehealth: GP perspective and patient perspective

Juliet Bauer, UK Managing Director, KRY/LIVIs and Dr Harriet Bradley, Medical Director, KRY/LIVI

Service user to clinician messaging

Caroline Palmer, Digital Development Clinical Lead, ChatHealth

Panel discussion
Close of webinar



Disclaimer:All views expressed in this webinar are of the speakers themselves and not of the RSM nor the speaker's organisations. 

Special rates for difficult times 
The RSM wishes to offer healthcare professionals continued learning opportunities during the coronavirus pandemic. The RSM’s COVID-19 online events are available free of charge, while there will be small charges to register for other online education. These fees will enable the RSM to continue its programme of activities and will apply during the course of the pandemic. 

Registration for this webinar will close 2 hours prior to the start time. You will receive the webinar link 2 hours before the meeting. Late registrations will not be accepted.

All webinars will be available for registered delegates 30 days after on Zoom. The link will be sent 24 hours after the webinar takes place. 

This webinar will be recorded and stored by the Royal Society of Medicine and may be distributed in future on various internet channels.