About this event

  • Date and time Thu 5 Nov 2020 from 7:00pm to 8:30pm
  • Location Online
  • Organised by Anaesthesia

In this first episode of the fascinating When things go wrong - doctors in the dock series, we set the scene by taking a look at clinical errors, complaints, litigation and the impact COVID has had in these areas.

Chaired by the RSM President, Professor Roger Kirby, we bring together the Medical Directors of the three biggest medical indemnity insurers, covering 100,000’s doctors worldwide, to discuss their current activities and advice to the healthcare profession, both the expected and unexpected, in view of COVID and beyond.

In a constructive way, with the consequences of COVID in mind, now and in the future, the discussion will cover the current situation for doctors and other healthcare professionals receiving and dealing with complaints, poor practice, impaired patient safety, (potentially) being sued, investigated or worse.

Free to attend and CPD applied. 

Webinar topics include:

  • The vital role, functions, and assistance offered by medical /clinical indemnity insurers, as legally required by the GMC for all doctors
  • The current situation regarding complaints and claims (handling), in particular what has been experienced during COVID, and what is expected to come
  • How can healthcare professionals prevent becoming subject of complaints or worse, and how to deal with them if they occur; serving best practice guidance

We would like to thank our webinar series sponsors The Medical and Dental Defence Union of Scotland, The Medical Protection Society and The MDU. We would also like to thank Kingsley Napley LLP for their support of this webinar. Please note that the scientific programme and content has not been influenced in any way by the sponsor.

This webinar is the first episode in the When things go wrong - doctors in the dock series. The series consists of 4 free webinars and examines all aspects of 'when things go wrong' from medical insurers to witnesses and finally, how do we deal with the rising tide of litigation in the NHS and still advance clinical quality and safety. This series is appropriate for all healthcare professionals to attend.

Live webinars will be broadcast every fortnight on a Thursday from 7:00pm. The last episode will be on Thursday 17 December 2020. 

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Key speakers

Dr Rob Hendry

Dr Rob Hendry

Medical Director, Medical Protection Society (MPS)

Speaker's biography

Dr Hendry studied medicine at Dundee University before spending over 12 years as a partner inn an urban teaching practice. He developed an interest inn medical law and completed Ann MPhil in Law and Ethics in Medicine at Glasgow University inn 1992. This led to consultancy work for the Medical Protection Society and part-time teaching at Dundee University. 


Since obtaining his MBA from Strathclyde University Graduate Business School in 2001 he has continued to develop his business interests. 


He was appointed as Medical Director of the Medical Protection Society in 2013, and is responsible for medicolwegal services delivered to members worldwide.


A Foundation Fellow of the Faculty of Forensic and Legal Medicine his continues to teach, hold honorary positions at several universities and has served on several governmental working parties considering dispute management.  

Dr Mike Devlin

Dr Mike Devlin

Head of professional standards and Liaison, Medical Defence Union (MDU), UK

Speaker's biography

Dr Mike Devlin is Head of Professional Standards and Liaison at the MDU, having been a medico-legal adviser for over 15 years, latterly as Head of Advisory Services. He is the MDU’s Responsible Officer. He is Vice President (Medico-Legal) of the Faculty of Forensic and Legal Medicine and was a member of its academic committee and was an examiner for the MFFLM until 2014. He is an international editorial board member of the Journal of Forensic and Legal Medicine. He was Treasurer of the FFLM from 2011 to 2015. He has had published many articles on medico-legal matters in various medical journals and papers in UK and Ireland as well as a book chapter. He has a significant amount of experience in teaching and assessing knowledge in medico-legal subjects.

Dr John Holden

Dr John Holden

Head of the Medical Division, MDDUS, UK

Speaker's biography

Dr Holden joined MDDUS in 2010, as an experienced medical adviser. He graduated from King’s College London in 1984 and spent a year in the Western Isles as a GP trainee before joining a semi-rural practice in East Sussex in 1991, where he was a GP principal, and latterly the senior partner, for 13 years. John developed an interest in medico-legal matters whilst still a GP, graduating from the University of Glasgow with the degree of MPhil in Medical Law in 2003. He left his practice in 2004 to work as a full-time medical adviser.


John was previously a Deputy Chief Examiner of the Faculty of Forensic and Legal Medicine and was a Vice-President of the Faculty from 2016 to 2019. He was appointed to the UK National Screening Committee in 2015.


View the programme

Welcome and Introduction

Professor Roger Kirby, President Royal Society of Medicine

Dr Wim Blancke

Title to be advised

Dr Rob Hendry, Medical Director, Medical Protection Society (MPS)

Panel discussion

Chaired by Professor Roger Kirby

What do clinical negligence claims achieve?

Dr Mike Devlin, Head of professional standards and Liaison, Medical Defence Union (MDU)

Panel discussion

Chaired by Professor Roger Kirby

When things go wrong: a regulatory perspective, with a Covid twist

Dr John Holden, Head of the Medical Division, MDDUS

Panel discussion

Chaired by Professor Roger Kirby

End of webinar




Disclaimer: All views expressed in this webinar are of the speakers themselves and not of the RSM nor the speaker's organisations.

Special rates for difficult times 
The RSM wishes to offer healthcare professionals continued learning opportunities during the coronavirus pandemic. The RSM’s ​weekly COVID-19 Series ​webinars remain free of charge, while there will be small charges to register for other online education. These fees will enable the RSM to continue its programme of activities and will apply during the course of the pandemic.

Registration for this webinar will close 2 hours prior to the start time. You will receive the webinar link 2 hours before the meeting. Late registrations will not be accepted.

All webinars will be available for registered delegates for 30 days after on Zoom. The link will be sent 24 hours after the webinar takes place.  

This webinar will be recorded and stored by the Royal Society of Medicine and may be  distributed  in future on various internet channels. 

When things go wrong - doctors in the dock webinar series

All episodes in this series are free to book. Registration will close 2 hours before the start time of each webinar. 

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