Programme Manager Job description

Reporting to: Head of Content

Salary: from £35k

Hours of work: 35 hours per week (to include core hours and some late finishes/early starts)

The Royal Society of Medicine is a leading provider of continual learning for healthcare professionals. The key purpose of the Programme Manager role is to develop new, profitable education programmes. This dynamic role reports to the Head of Content in the Education department. The last year has been one of rapid change for the RSM’s education offering and the Content team has been at the forefront of responding to and leading on this change.

The Programme Manager leads the scoping, planning and delivery of a portfolio of medical education conferences, training courses and other learning opportunities. Working with colleagues across the Education, Engagement and Support Services teams, they lead the execution of a programme of high-profile broadcasts and conferences, managing them from conception, through delivery, to feedback and evaluation. They are responsible for designing the content of each programme, working closely with the many medical experts within the RSM’s reach to create education content that delivers measurable benefits for the RSM’s audience.

Key aspects of the role are: managing the delivery of a programme of project work (end-to-end); researching and leading the development of new formats of learning delivery; responsibility for the financial management and operational delivery of education projects; leading matrix project teams to deliver on goals; and collaborating with high-profile external contributors, partners and clients.

This role would suit an experienced and confident programme, event or publishing manager. They will have experience of successfully developing and delivering a programme of education and training projects, including online learning content, for an education or professional audience. The ability to manage multiple, multi-stakeholder projects simultaneously, with an agile approach, is an essential requirement of the role. The successful candidate will also be comfortable building collaborative relationships with external stakeholders, at every level, and throughout the RSM.

This is an exciting time to be joining the RSM. A new Senior Management Team was formed last year, a new strategy has been developed, and there is significant momentum behind online learning, so this role is a timely opportunity to have real input into how the RSM shares learning and supports innovation across all areas of healthcare.

Key results areas

Programme and project management

  • Responsible for the programme management of a portfolio of new projects to support delivery of the RSM’s education programme and strategy
  • Lead the development stage of new education opportunities, working with partner organisations and external experts to scope the opportunity, then lead and manage a matrix project team to execute plans
  • Oversee the development of project plans, including developing detailed plans for project delivery (resource, financials, timings)
  • Set strategic, financial and learning goals, and other measures of success, for each project
  • Set up appropriate evaluation mechanisms to ensure each project reaches goals and lessons learnt are built in to forward programme
  • Manage financial reporting to the Leadership team and forward-planning of the programme
  • Promote project management methodology and best practice for the RSM, disseminating this to colleagues in a learning environment

Project execution

  • Act as “product owner” for each new project, driving activity across the organisation, and with external partners, to achieve project goals
  • Close liaison with external medical experts, partner organisations, donors and clients on the development and delivery of education and training experiences; leading on planning from ideation stage
  • Lead content design of individual events, working with the Content Manager to develop best-practice
  • Oversight of all operational aspects of delivering programmes, collaborating with other departments such as audio visual and the internal operations team
  • Work with marketing colleagues to develop and drive the marketing activity for each event, designing outreach to relevant external organisations and contacts to develop the RSM’s market reach
  • Manage budgets for individual events and the programme, to achieve/exceed targets and increase profitability
  • Ensure financial reporting is accurate, timely and clearly communicated to senior management
  • Select appropriate delivery format for education projects: face-to-face, online or blended learning
  • Where applicable, for out of house delivery, lead on venue selection, contract negotiation and manage operations with external organisations

Stakeholder and relationship management

  • Research and cultivate relationships with relevant new contacts and external organisations to collaborate on shared goals and build partnership work
  • Understand and drive delivery of new partner and clients’ requirements
  • Internal stakeholder management, including liaising with the RSM Senior Leadership team and Council, and influencing and collaborating across departmental lines
  • Liaise with high-profile contributors to the Education programme, including senior leaders and top experts from across Medicine and Science
  • Conduct market and customer research to understand learning requirements, competitive position and software options
  • Attend external conferences, events and meetings to build contacts and market awareness
  • Understand and support all business development activity for the organisation, working alongside the leads in the Engagement team
  • Work collaboratively with the Sections’ events team and programme managers, learning from and sharing best practice across the teams

Other areas

  • Support the Head of Content by representing the department in meetings and taking responsibility for completing tasks for the whole team
  • Support with any additional areas not specified which are linked with your job role
  • Support wider team to deliver during exceptional periods due to absence and peaks of heavy workload

Person Specification

Qualifications, skills and experience

  • Degree level qualification or equivalent experience
  • Demonstrable experience of creating, delivering and improving a programme of educational training or publishing
  • Relationship building skills and substantial experience of stakeholder engagement, including high-profile individuals and partner organisations
  • Track record of complex, multi-stakeholder project management, ideally with project management qualification or training
  • Extensive experience of designing the content for education programmes
  • Experience of online learning delivery is essential
  • Experience of leading matrix teams to deliver on projects
  • Budget management and financial reporting experience; commercial awareness
  • Customer and market research experience; can assess whether a new opportunity is viable for the organisation
  • Exceptional interpersonal skills; must be able to confidently approach and engage with internal and external stakeholders at all levels
  • Strong communication skills (written, verbal, presentational)
  • Understanding of the healthcare sector, or of post-graduate/CPD learning provision is highly desirable
  • Experience of supervising others’ work or line managing staff
  • Confident self-starter

Competencies

  • Influencing and persuading others
  • Project management
  • Stakeholder and relationship management
  • Leadership and people management
  • Creative, innovative
  • Commercially focussed, business acumen
  • Drive to deliver/commitment

The post holder must always when conducting responsibilities and interacting with others:

  • Uphold the vision, mission and values of the RSM
  • Support effective communication and consistent management of RSM policies and procedures throughout the organisation
  • Adhere to the Society’s Health and Safety regulations and ensure the safety of oneself and others engaged in the RSM premises and work by reporting hazards to a senior manager for address or taking actions (where possible) to remove safety hazards
  • Adhere to the Society’s Data Protection regulations and only use data as required to undertake their role and handle it in an appropriate and confidential manner
  • Fully subscribe to the spirit of and adhere to the Society’s people policies in particular the Discrimination, Bullying, Harassment, Victimisation policies.

How to apply

To apply for the above opportunity please forward a CV and covering letter to Rebecca Casey at Rebecca.casey@rsm.ac.uk no later than 5 February 2021.

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