Library Customer Services Manager (maternity cover)

Library Customer Services Manager

The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.

Job Purpose

Responsible for the day to day co-ordination and delivery of all front-line (face to face and virtual) enquiry services to members and visitors to the library.

Oversee, co-ordinate and promote document delivery and inter library loan services, liaising with external clients and partners to maintain service standards and ensure customer satisfaction.

Liaise with colleagues with responsibility for facilities, membership and marketing, to ensure the delivery of a pro-active, high quality customer services in all library service areas.

Responsibilities

  • Day to day management of the library’s enquiry, document delivery and inter library loan services
  • Active participation in all library customer service areas
  • Co-ordinate the library’s document delivery and inter-library loans services
  • Oversight of library space, study environment, procedures and facilities
  • Develop, modify and optimise service procedures
  • Co-ordinate the promotion of the library and its’ services and activities
  • Line management of the customer services team

For more information, please see the JD

Closing date for applications: There is no closing date we will be sifting and interviewing candidates as we receive suitable applications

Interviews: Initial Teams interview followed by a face-to-face interview

To apply please send your CV quoting reference RSM163 to [email protected]

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. 

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:  

https://www.rsm.ac.uk/fair-processing-notice-for-job-applicants/