Hotel Receptionist £28,808

his is a full-time, permanent position, working 40 hours per week across 7 days, including shift work, evenings, weekends, and public holidays as required.

The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.

Founded in 1805, the RSM has a long history of bringing individuals with diverse experiences together to share knowledge and pioneer new approaches to medicine and healthcare. Today, our membership connects the full spectrum of healthcare disciplines and career stages, with our educational events programmes and learning resources supporting healthcare professionals worldwide. Our members, partners and collaborators work collectively, drawing on one another’s expertise to raise standards and develop innovative solutions. Together, we are transforming healthcare, and lives, for the better.

This customer-facing position plays a vital role in delivering an exceptional guest experience. As the first point of contact for guests arriving at the Domus Medica Club Hotel, the individual in this role is responsible for delivering a warm, professional welcome and maintaining exceptional service standards throughout the guest's stay.

Responsibilities include:

  • Dealing with all customer enquiries
  • In person, on the telephone and via e-mail
  • Administering, responding and processing all reservations, cancellations and no-shows, in line with company policy
  • Exceed expectations in guest services externally and internally
  • Lead by example, Smile and a Hands-on Approach
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with RSM established policies and procedures to achieve the overall objectives of the role of receptionist

For more information, please see the Receptionist JD

Closing date for applications:  There is no closing date we will be sifting and interviewing candidates as we receive suitable applications.

Interviews: Initial half hour telephone call will be followed by a face-to-face interview

To apply please send your CV quoting reference RSM098 to [email protected]

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. 

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:  

https://www.rsm.ac.uk/fair-processing-notice-for-job-applicants/