About this event

  • Date and time Wed 13 Jul 2022 from 12:00pm to 1:00pm
  • Location Online
  • Organised by Medicine and Society

Volunteers have always played an important part in the NHS but the experience of the pandemic has seen a significant recalibration on the way that volunteers are being deployed alongside clinicians. Volunteers are now being used to relieve pressure on services, enabling clinicians to focus on clinical priorities and provide care over and above that which can be provided by clinical staff. This webinar series will map the changing face of volunteering in the NHS.

The aim of the programme is to improve knowledge and understanding about ways in which volunteers can support clinicians in meeting the challenges the NHS faces as it emerges from the Covid-19 pandemic.


Volunteering in Secondary Care

Volunteering has undergone major changes in NHS hospitals during the pandemic. On the one hand, many volunteers were stood down, to reduce infection risk to themselves and others. On the other hand, volunteering roles were adapted to suit changed working arrangements, such as digital communications. As the NHS seeks to scale up activity post-pandemic, a number of volunteer roles have the potential to make a significant impact on quality, patient flow and staff experience. This second webinar will demonstrate how volunteering in NHS hospitals is changing and will highlight the roles that can make the biggest difference to recovery.


Benefits of attending:

  • Hear examples of how volunteering has developed within clinical areas of the NHS since the pandemic
  • See a demonstration of how clinicians can work with volunteers to improve quality, productivity and staff experience
  • Learn about the benefits of volunteering in terms of experience and outcomes
  • Explore the potential of volunteering as part of the wider future NHS workforce


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Key speakers

Cathy Winfield

Chief Nurse, South Yorkshire and Bassetlaw Integrated Care System

Professor Nancy Fontaine

Chief Nurse and Director for Infection Prevention and Control, Norfolk and Norwich University Hospitals NHS Foundation Trust

Speaker's biography

Professor Nancy Fontaine was appointed as Chief Nurse and Director of Infection Prevention and Control at The Norfolk and Norwich University Foundation Hospitals in August 2018. Nancy has held two previous Chief Nurse and Executive Director roles; the most recent Board position being, The Princess Alexandra Hospital, Harlow, where she was also Deputy Chief Executive, and led the improvement programme for the organisation to exit Special Measures and be CQC rated two thirds Good and Outstanding. Prior to that, Nancy was the Chief Nurse at Whipps Cross University Hospital, London and was involved in leading the merger programme across 3 acute Trusts.  Nancy is a Professor of Nursing at the University of East Anglia, profiling nursing and midwifery leadership and clinical academic advancement. Nancy has previously held professorial roles at: University of Essex, Anglia Ruskin, London South Bank and City Universities.

Professor Fontaine is a Human Factors trainer and has vast experience in leading organisational Quality Improvement Strategies, which include leadership in cultural transformation and creating stronger and more effective safety and governance programmes. Nancy has led several nationally recognised Patient Experience Improvement programmes and actively promotes working with patients and carers across all clinical and service improvements.

Nancy was appointed as one of the country’s first Consultant Nurses in Emergency and Urgent Care in 1999 and continues to lead the development of consultant / advanced clinical practitioners across all professions, actively supporting all practitioners to undertake masters and doctoral programmes and undertake research.

Sally Dyson

Voluntary Services Manager, Healthcare, Norfolk and Norwich University Hospital NHS Foundation Trust 



View the programme


Mr Jonathan McKee, President, Medicine and Society Section, Royal Society of Medicine and Co-Chair, London Strategic Information Governance Networks’ Forum


Emma Easton, Deputy Director Voluntary Partnerships, NHS England

The future of volunteering: Volunteering in secondary care

Cathy Winfield, Chief Nurse, South Yorkshire and Bassetlaw Integrated Care System, Professor Nancy Fontaine, Chief Nurse and Director for Infection Prevention and Control, Norfolk and Norwich University Hospitals NHS Foundation Trust and Sally Dyson, Voluntary Services Manager, Healthcare, Norfolk and Norwich University Hospital NHS Foundation Trust

Questions, answers and discussion
Closing remarks

Emma Easton 

Close of meeting



Registration for this webinar will close 1 hour prior to the start time. You will receive the webinar link 1 hour before the meeting. Late registrations will not be accepted.

Webinar recordings will be available for registered delegates up to 60 days after the live webinar, via Zoom. The link will be sent 24 hours after the webinar takes place.

This webinar will be recorded and stored by the Royal Society of Medicine and may be distributed in future on various internet channels.